Contact information.
One address for everything: info@morsaracewear.com. Put your order number in the subject and we reply within 2 working days. Order changes and cancellations count only by email or the contact form, and only before the weekly run closes on Friday at 23:00. We have no walk-in location and do not accept unannounced returns.
1 · Who you are dealing with
MORSA Racewear is a sole proprietorship registered in the Netherlands.
- Owner: Kyro Grispen
- Trading names: MORSA Racewear, MORSA MX Gear
- Chamber of Commerce (KVK): 81465033
- VAT number: NL003565891B86
- Registered address: Dorpstraat 103A, 6102 TT Echt, the Netherlands
- Email: info@morsaracewear.com
The registered address is an office address only. There is no showroom, no counter and no pickup; parcels and returns sent there without written instruction from us are not accepted and may be refused.
2 · Orders, sizing and rider ID
Email info@morsaracewear.com with your order number for anything about an existing order: status, sizing, a name or number you want checked, or a delivery question. We reply within 2 working days, Monday to Friday. Your order page and status emails show every production stage, so check those first; most questions are answered there.
3 · Cancelling or changing an order
Cancellations and changes are accepted by email or via the contact form (subject "Cancel my order"), and only until the weekly run closes, Friday at 23:00. Send your order number and what you want changed; we confirm by email. A message sent by Instagram DM, or sent after the run has closed, is not a cancellation. See the Refund policy for what applies after that moment.
4 · Reporting a problem with a delivery
Wrong item, misprint, manufacturing fault or transport damage: email us within 14 days of delivery with your order number and clear photos of the issue and the shipping label. Lost parcel: email us as soon as tracking shows a problem. Do not send anything back on your own; we tell you whether and where a piece needs to be returned and we cover that cost when the fault is ours.
5 · Teams and dealers
Team orders and dealer accounts go through the same inbox. Put TEAM or DEALER in the subject and include the number of riders, the designs you have in mind and your timeline. One contact person per team or shop; that person is our sole point of contact for the order.
6 · Press, sponsorship and partnerships
Email with PRESS or SPONSORSHIP in the subject. We read everything; we only answer requests that fit the brand.
7 · Instagram
DMs are open on @morsaracewear for quick questions, build photos and release previews. Instagram is not a support channel: order issues, cancellations and complaints are handled by email or the contact form only, so that there is a record both sides can rely on.
8 · Bike graphics
Matching bike graphics are produced by our partner WOW-Graphics. Contact them directly at wow-graphics.nl; graphics orders, delivery and support run through them, not through MORSA.
9 · Response times and language
Email replies within 2 working days, Monday to Friday, in English or Dutch. Around the Friday run close and on Dutch public holidays, replies may take longer.
10 · Privacy
Everything you send us is handled as described in our Privacy policy. Only send the details needed for your request; we never ask for payment details by email.
MORSA RACEWEAR · KVK 81465033 · BTW NL003565891B86