Refund policy.
Every set is made for you from the moment the weekly run closes, so custom orders are final. You can cancel for free until the run closes on Friday at 23:00. If what arrives is not what you ordered, is faulty, or was damaged in transit, we fix it at no cost: tell us within 14 days with photos. Refunds, where they apply, go back to the payment method you used within 14 days.
1 · Custom orders and the right of withdrawal
MORSA gear is personalized to your sizes, design, colorway, rider name and number. Personalized products are excluded from the statutory 14-day right of withdrawal under EU law (Directive 2011/83/EU, art. 16(c)) and Dutch law (art. 6:230p BW). This exclusion is shown before you pay; completing checkout confirms you accept it. This means we cannot take a finished set back because of a change of mind, a wrong size you selected, or a typo in the name or number you entered.
2 · Cancelling before the run closes
Orders are collected into weekly production runs that close every Friday at 23:00. Until that moment nothing has been produced, so you can cancel or change your order free of charge: email info@morsaracewear.com or use the contact form with the subject "Cancel my order", and include your order number. A cancelled order is refunded in full, including shipping and any Fast-track replacement fee. After the run closes your set is in production and the order is final. Team orders are one order: they can be cancelled or changed only as a whole, by the person who placed them, and only before the run closes.
3 · Your own entries
What you enter at checkout is what we make: sizes, name, number, capitalization, delivery address. A wrong size or a spelling mistake in your own entry is not a defect and is not grounds for a reprint, replacement or refund. If you want a corrected set, we can make one at the regular price in the next run. If a parcel comes back to us because the address you gave was wrong or it was not collected, the cost of redelivery is yours.
4 · Wrong, faulty or damaged on arrival
Inspect your order when it arrives. Report any of the following within 14 days of delivery to info@morsaracewear.com, with your order number and clear photos:
- a design, colorway, size, name or number that differs from what you confirmed at checkout
- a misprint or manufacturing fault
- damage that was present on delivery
A confirmed problem is resolved by reprinting or replacing the affected piece, jersey or pants, at no cost in the next weekly run. If neither is possible within a reasonable time, we refund the affected piece. The following are not defects: measurements within the ±0,5 cm production tolerance, minor color differences between screen renders and sublimated fabric, and damage from crashes, abrasion, alterations or care that does not follow our care instructions.
5 · Lost or damaged in transit
Every shipment is tracked and the risk is ours until the parcel is handed to you. If tracking shows a parcel lost, or it arrives damaged, we resolve it at no cost. Without Fast-track replacement we first file a claim with the carrier and wait for their investigation to close before a replacement goes into production; with Fast-track replacement (€20,00 per set, selected at checkout) we remake your set in the very next run as soon as the loss or damage is confirmed. Fast-track covers transport only. A parcel delivered to a neighbour, a parcel point you selected, or a safe place you arranged with the carrier counts as delivered, and a later report that it is missing is not covered.
6 · If we cancel
We may decline or cancel an order before production, for example because of an obvious pricing error, a rider ID that breaks our content rules, or a production run we cannot fulfil. In those cases, and where circumstances beyond our control delay an order by more than 30 days, you receive a full refund of everything you paid for the undelivered order within 14 days. No further compensation is owed.
7 · How refunds are paid
Refunds go to the payment method you used at checkout; we cannot pay out to another account. We issue refunds within 14 days of confirming them. iDEAL refunds are usually visible within 1 to 3 working days, card and PayPal refunds within 10 working days depending on your bank. If you used a discount code, the refund equals the amount you actually paid. Partial refunds for a single piece are calculated pro rata on the set price.
8 · Non-personalized items
If we offer items that are not personalized, such as teamwear, the statutory 14-day right of withdrawal applies to those items: notify us within 14 days of delivery, return them unworn and unwashed with labels attached within 14 days of your notice, at your own return cost, and we refund within 14 days of receiving them.
9 · How to reach us
Email info@morsaracewear.com with your order number. We reply within 2 working days. This policy is part of our Terms & Conditions; where mandatory consumer law in your country gives you more, that law applies. Dutch law governs.
MORSA RACEWEAR · KVK 81465033 · BTW NL003565891B86