Terms & conditions.
Your gear is made for you from the moment you order, so check sizes, name and number before paying: custom orders are final. The price at checkout is the full price, with nothing extra at delivery. If we deliver something that does not match what you ordered, report it within 14 days and we fix it for free. The clauses below spell this out.
1 · Who we are
These terms apply to every order placed with MORSA Racewear, registered in the Netherlands under KVK 81465033, reachable at info@morsaracewear.com. By placing an order you accept the version of these terms shown at the time of ordering. If any clause is found invalid, the rest remain in force.
2 · Ordering & production
All MORSA gear is produced to order. Orders are collected into weekly production runs; each run closes Friday at 23:00. After the run closes your set is produced based on the design, colorway, sizes, name and number you entered at checkout. Production takes 2 to 3 weeks from the close of the run. An agreement exists once payment is confirmed and you receive the order confirmation by email. We may decline or cancel an order before production, including in case of suspected misuse or an obvious pricing error; in that case you receive a full refund within 14 days and no further compensation is owed.
3 · Your order details
You are responsible for the accuracy of everything you enter: sizes, delivery address, spelling of the rider name and the number. What you type is what we print, exactly as confirmed at checkout, including capitalization. Review your order in the cart before payment. A wrong size or a typo in your own entry is not a defect and does not entitle you to a reprint, replacement or refund.
4 · Sizing
Size tables are published on the size guide page and are part of these terms. Choosing the right size is your responsibility; measure before ordering and size up when in doubt or when riding with an airbag system. Stated measurements carry a production tolerance of ±0,5 cm; deviations within that tolerance are not a defect.
5 · Cancelling, and why custom orders are final
Until the weekly run closes on Friday at 23:00, you can cancel or change your order free of charge by email to info@morsaracewear.com or via the contact form with the subject "Cancel my order". State your order number; we confirm by email. After the run closes your set is in production and the order can no longer be cancelled, changed or returned. Personalized products are excluded from the statutory right of withdrawal under EU consumer law (Directive 2011/83/EU, art. 16(c)) and Dutch law (art. 6:230p BW). This exclusion is shown before checkout; completing your purchase confirms you accept it.
6 · Prices & payment
All prices are in euros and include VAT. Prices shown in other currencies are indicative; the checkout amount in euros is binding. Payment is processed in full at checkout via the offered methods (iDEAL, Visa, Mastercard, PayPal). The price at checkout is the final price; any import duties or customs costs are borne by MORSA. In case of an obvious pricing error on the site, we may cancel the affected order before production and refund it in full.
7 · Delivery
Production takes 2 to 3 weeks from the close of the weekly run. Delivery then takes 5 to 7 working days within the EU. We ship worldwide; deliveries outside the EU can take longer depending on region and customs handling. Shipping is free on orders of 3 or more sets, otherwise €17,95. Stated times are indicative and not a fatal deadline; a delay does not entitle you to cancellation of a personalized order, except where mandatory law provides otherwise. If a parcel has to be redelivered because the address you gave was incorrect or the parcel was not collected, the cost of redelivery is yours.
8 · Track your order
Every order passes six stages: received, printing, sewing, packed, shipped, delivered. You can follow them on your order page and we email you at every step. After shipping, the carrier's tracking is leading for delivery status.
9 · Lost or damaged in transit
Every shipment is tracked and carries transport cover by law: until the parcel is handed over to you, the risk is ours. If a parcel is lost or arrives damaged, we resolve it with you, at no cost. Without Fast-track replacement, we first have to file a claim with the carrier and wait for their investigation to close before a new set can go into production. Carrier investigations regularly take several weeks, and the remake then joins the first weekly run after the claim is accepted. Report damage within 14 days of delivery with photos of the parcel and the garment; report a missing parcel as soon as the tracking shows a problem.
10 · Fast-track replacement (optional)
At checkout you can add Fast-track replacement, a service by MORSA for a flat €20,00 per set. With it we skip the wait: as soon as the tracking confirms the parcel is lost, or your photos show it arrived damaged, we remake your set in the very next weekly run and ship it free. No carrier claim on your side, no waiting for an investigation. One remake per set. Fast-track replacement covers the transport only; it does not cover damage after delivery, crashes, wear, alterations, or sizes and spelling you entered yourself. It is a service agreement between you and MORSA, not an insurance product, and it does not limit your statutory rights.
11 · Delivery you arrange yourself
Carriers such as PostNL and DHL let you change the delivery to a neighbour or to an agreed spot around your home (shed, porch, garage). If you choose such an option, the carrier treats the parcel as delivered the moment it is left there and accepts no liability for loss, damage or theft from that point on, and neither do we. This applies with or without Fast-track replacement: a parcel scanned as delivered at a spot or address you selected is delivered, and a later report that it is missing is not covered. If you cannot receive a parcel in person, choose delivery to a PostNL or DHL parcel point instead. The same applies when you give someone else permission to accept the parcel for you.
12 · Risk & ownership
Risk of loss or damage passes to you at the moment of delivery. The gear remains our property until payment is received in full. Every shipment is tracked; if a parcel is lost in transit, we investigate with the carrier and send a replacement or a full refund once loss is confirmed.
13 · Defects & complaints
Inspect your order on arrival. Misprints, deviations from the order details you entered, manufacturing faults or transport damage must be reported within 14 days of delivery with photos to info@morsaracewear.com. Confirmed defects are resolved by reprint or replacement of the affected piece at no cost; if neither is possible within a reasonable time, we refund it. Minor color differences between screen renders and delivered fabric are inherent to displays and sublimation and are not a defect. None of this limits your statutory conformity rights.
14 · Care
Sublimated graphics are part of the fabric itself and will not crack, peel or fade under normal use and correct care. Correct care means: washing at 30°C with a regular detergent, pants turned inside out, dark colours with dark; drying on a hanger; treating stains with an oxygen-based stain remover only. Fabric softener, chlorine, tumble drying, ironing, pressure washers and bike cleaner are not permitted. Damage caused by incorrect care, by crashes or by abrasion counts as normal wear and is not a defect.
15 · Rider ID content
Rider names and numbers may not contain offensive, discriminatory or unlawful content, or names and marks you have no right to use. We may refuse such orders and will contact you before doing so; refused orders that have not entered production are refunded in full. You are responsible for having the right to use the name you submit.
16 · Team orders
Team orders are confirmed as one shared order with one delivery address. The person placing the order is our sole contact and is responsible for all sizes and rider IDs submitted. Individual riders within a team order have no separate cancellation rights; clause 5 applies to the order as a whole.
17 · Use & safety
MORSA racewear is sports apparel and is not certified protective equipment. It does not replace helmets, braces, boots or body protection. Motocross is inherently dangerous; ride within your ability and with proper protection. We accept no liability for injury resulting from the sport itself.
18 · Intellectual property
All designs, graphics, logos and content on this site remain the property of MORSA Racewear. Buying a set does not transfer any design rights, and designs may not be reproduced commercially.
19 · Force majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including material shortages, carrier disruptions or utility outages. Where such circumstances last longer than 30 days, both parties may dissolve the affected order; amounts already paid for undelivered orders are refunded.
20 · Liability
Our total liability per order is limited to the amount paid for that order, except in cases of intent or gross negligence, and without limiting rights you have under mandatory consumer law. We are not liable for indirect loss such as missed races or entry fees.
21 · Changes to these terms
We may update these terms; the version shown at the time of your order applies to that order. Material changes never apply retroactively to orders already placed.
22 · Applicable law & disputes
Dutch law applies to all orders and agreements. Contact us first at info@morsaracewear.com; most issues are resolved within a few days. We are not affiliated with a consumer arbitration board and are neither obliged nor willing to take part in dispute resolution proceedings before one. Unresolved disputes go to the competent court in the Netherlands, without prejudice to the mandatory consumer protection rules of the country where you live.
MORSA RACEWEAR · KVK 81465033 · BTW NL003565891B86