Guarantee.
Plain language, the same numbers as the terms. Every set is made to your order, so this is how we stand behind it.
Report it within 14 days of delivery with photos. The piece is reprinted at no cost.
Until your run closes on Friday at 12:00. After that your set is in production and the order is final.
Optional at checkout. Parcel lost or damaged on the way? Your set is remade in the very next run.
What counts as a misprint or defect
A name or number that differs from what you entered at checkout, a print fault such as a gap, smear or colour shift, or a stitching fault. We check every claim ourselves. A name typed wrong on your side is not a misprint: what you enter is what we make, and you confirm it twice before paying.
How to report it
Email info@morsaracewear.com within 14 days of delivery with your order number and two or three clear photos of the fault. You hear from us within 2 working days. The reprint goes into the next weekly run and ships from our own shop in the Netherlands, free of charge.
Change or cancel until the run closes
Every order can be changed or cancelled free of charge until the weekly run closes on Friday at 12:00 (Amsterdam). Email us with your order number; a cancellation is refunded in full to the payment method you used. Once the run has closed the print files are at the factory and the order is final, because your set exists for you only.
Fast-track transit replacement
Every shipment is tracked and covered, so you never pay for a parcel that is lost or damaged in transit. With Fast-track replacement (€20, chosen at checkout) we skip the carrier investigation: as soon as the tracking or your photos confirm the problem, your set is remade in the very next run. Without it we claim with the carrier first, which can take several weeks before the remake starts. A parcel you let the carrier leave at a safe spot or with a neighbour counts as delivered and is no longer covered by anyone.
What is not covered
Crash damage, abrasion and normal riding wear are part of the sport. A size that turned out wrong is not a defect either: jersey and pants are confirmed twice at checkout and the size guide lists the measurements. Tell us anyway when something wore faster than you expected; that feedback goes into the next production run.
Your legal rights
This guarantee comes on top of your rights under Dutch and EU consumer law. Goods made to your specification, such as a set with your name and number, are exempt from the 14-day right of withdrawal; your rights on faulty goods stay in full. The complete terms are in the terms and conditions.